Welcome to Nexus VA Solutions, a dedicated outsourcing firm providing virtual employees to businesses. We recognize the significance of privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you utilize our services (the “Services”). By using our services, you agree to the practices described in this Privacy Policy.

This Privacy Policy explains how Nexus VA Solutions (“Nexus VA,” “we,” “us,” and/or “our”) manages the personal information we collect from and about you when you use our website, https://nexusvasolutions.com (the “Site”), and when you interact with us in other ways (collectively, the “Service”). It also details your legal rights, including the right to object to certain processing activities.

For this Privacy Policy, “Personal Information” refers to data about an identified or identifiable individual, such as their name or email address, and includes “personal data” as defined by the European Union’s General Data Protection Regulation (“GDPR”). Some information automatically disclosed to or collected by us through your use of our Service falls under this definition.

This Privacy Policy covers information we collect and use for our own purposes, including data from visitors to the Site, businesses registering for or accessing the Service, and individuals involved in our marketing activities. In these contexts, Nexus VA acts as the “data controller” under the GDPR and similar data protection laws. This Privacy Policy does not apply to information processed by Nexus VA on behalf of our users in our role as a processor. We have no direct control or ownership of the Personal Information processed on behalf of our users and handle such data solely following their instructions.

Furthermore, this Privacy Policy does not apply to any third-party applications or software that integrate with the Service (“Third-Party Services”). By using Nexus VA’s Service, you confirm that you have agreed to our General Terms and Conditions, as applicable by law, and have read and understood this Privacy Policy.

We collect some information directly from you. For example, we gather information that you willingly provide in the following ways:

• Filling in forms on our Site: When you complete forms on our Site, such as requesting additional information about our Service, asking for a demo, or contacting our sales team, we may require certain information from you, including your name, contact details, company name, industry, job title, and how you heard about us. We may also ask for details about your goals, challenges, working style, and the projects you need support with.

• Using our Platform: Due to the nature of our Service, we may collect a wide range of information related to the projects and tasks you perform, which can include any type of Personal Information. Common types of information we gather include messages, attachments, files, tasks, project names, team names, calendar information, tech stack details, and other content.

• Registering for an event or webinar: If you register for an event or webinar that we host or sponsor, we may collect Personal Information from you such as your name, contact information, company name, job title, and any specific information relevant to the event.

• Signing up to receive email communications from us, subscribing to our blog, or completing a survey: When you participate in these activities, we may collect your name, email address, other contact details, company name, job title, industry, areas of expertise, interests, and any additional information you provide as part of your request (such as feedback on our Service in a survey).

• Contacting us: When you reach out to us via email, our branded social media accounts, telephone, SMS, or physical mail, we may collect your name, username, contact information, company name, job title, and the contents of your communication, which can include any information you choose to provide.

• Inviting others to join Nexus VA: If you invite others to join Nexus VA through our referral program, or if you are invited this way, we will collect and store the invitee’s email address to send an invitation. We will also inform invitees about who invited them to use Nexus VA and allow invitees to request the deletion of their information from our systems.

• Applying to be a Virtual Assistant: When you apply to be a Virtual Assistant, we require information such as your name, contact details, work experience, education, photo, social network information (e.g., LinkedIn profile), relevant skills, and government-issued identification. If additional vetting or background checks are required, our background check service provider may collect further information, including information about criminal convictions or offenses. Your consent will be requested at that time, in accordance with applicable law.

• Applying to work with us: If you apply to work with us, we will collect any information you choose to share in your application, which may include your name, contact details, employment history, and education history. We use a third-party hiring software provider to collect this information on our behalf.

• Payment information: When you sign a contract with us as a Client, you provide us with your credit card information, which we use to automatically deduct payment for the Services rendered by our virtual assistants. This may include your name, billing address, card number, card expiration date, and CVV.

We also automatically collect certain information about you as you navigate our Site or interact with our emails. This type of information includes the following:

• Log information: We may gather log information about your use of our Site, including your browser type and language, access times, pages viewed, Internet Protocol (IP) address, approximate geographic location, and the webpage or online service you visited before arriving at our Site.

• Device information: We may collect information about the mobile device you use to access our Service, such as the hardware model, operating system and version, unique device identifiers, and mobile network information

• Information collected by cookies and similar technologies: We use cookies and similar technologies to manage and track your interaction with our Service. Cookies are small data files that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. These technologies help us better serve our users and enhance the Site. For example, cookies can tell us whether you have visited before or if you are a new visitor. Most browsers allow you to configure settings to notify you when you receive a new cookie, reject new cookies, and disable existing cookies. Consult your browser’s help section for instructions. Note that if you disable cookies, some features of our Site may not function properly.

• Advertising and analytics: We may allow third parties to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. These third parties may use tools such as cookies, pixel tags, web beacons, and similar technologies to track your engagement with our Site and our online advertising and email marketing campaigns. Information collected can include your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This data is used by Nexus VA and others to analyze and track data, determine the popularity of content, deliver targeted advertising and content on our Services, and better understand your online activity. Additionally, we may use third-party platforms to help promote interest-based advertisements. This could involve converting your email address, phone number, or other contact information into a unique value that these platforms compare to a unique value on their platforms to identify you as part of an intended audience for our advertisements. Many analytics providers offer opt-out options for the collection of your Personal Information. For more information, please see our Cookie Policy.

• Other individuals at your organization: We may collect your Personal Information from other individuals at your organization who may provide us with your business contact information in the course of using our Service.
  

• Executives: If you are a Virtual Assistant, we may collect information about your performance from Executives with whom you are matched and for whom you provide services. We collect this information in order to maintain our high standards of quality.
  

• Social media platforms: We may offer social sharing features and other integrated tools such as widgets, which allow you to share content on our Site with third-party social media platforms such as Twitter and LinkedIn. If you choose to use these social sharing features, the provider of the third-party social media platform may make certain information available to us. This can include information necessary to facilitate the integration as well as any additional information the provider chooses to share with us or which you have permitted the provider to share through your privacy settings. We encourage you to check the privacy settings and privacy policies of these third-party social media platforms to understand what information might be shared with us.
  

• Publicly available sources: We may supplement the information that we collect from you (such as your email address) with additional information about you and your company obtained from business partners, marketers, researchers, data brokers, and publicly available databases. For example, we may use information from LinkedIn to update information about you in our contact database.

In the context of the Service, your Personal Information is processed as detailed hereafter.

• To maintain, provide, and personalize the Service:

• To process payment for the Service:

• To communicate with you regarding our Service upon your request:

• To communicate with you regarding your application as a Virtual Assistant:

Any of the information we collect from you may be used in one of the following ways:

• Personalizing your experience: Your information enables us to tailor our services to better meet your individual needs.
  
• Improving our website: We continuously enhance our website based on the information and feedback we receive from you.
  
• Enhancing customer service: Your information allows us to efficiently respond to your inquiries and support requests.
  
• Processing transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or shared with any other company without your consent, except to facilitate the delivery of the purchased product or service.
  
• Administering contests, promotions, surveys, or other site features.
  
• Sending periodic emails: The email address you provide during order processing may be used to send you updates regarding your order and occasional company news, product/service information, etc.
  

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

If you've given explicit consent, we may occasionally reach out to you with updates about our Service. If you prefer not to receive these updates anymore, kindly inform us via email at info@nexusvasolutions.com. You can also opt out of our marketing emails by clicking the unsubscribe link provided in any emails you receive from us. For further details, please refer to Section 8, "What are your rights and choices?" below.

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, as communicated to you, or as permitted by applicable law. This includes retaining your information to comply with legal obligations, meet regulatory requirements, resolve disputes or litigation, enforce this Privacy Policy, and prevent fraud and abuse.

In determining how long to keep your information, we consider factors such as the amount, nature, and sensitivity of the Personal Information, the potential risk of unauthorized use or disclosure of the information, the purposes for which we process the information, whether we can achieve those purposes through other means, and legal requirements that apply.

To dispose of Personal Information, we may anonymize it, delete it, or take other appropriate steps. Copies of information may persist in backups and for business continuity purposes for additional periods.

We may share information about you with certain third parties in the following circumstances:

• Vendors and service providers: Personal Information may be shared with vendors, consultants, and service providers who require access to the data to perform services on our behalf, such as analytics, cloud-hosting, or cloud-storage services. For details, refer to Section 3, "Who processes what Personal Information about you?" above.
  

• Executives or Assistants: In delivering our Service, we share your Personal Information with the Executive or Assistant you are paired with, enabling communication, collaboration, and understanding of individual needs and capabilities. For example, an Executive's profile information is visible to their Assistant.
  

• Other third parties: Personal Information may be shared with third parties providing services like marketing campaign measurement, online analytics, and related services. This helps us improve ad targeting and understand user interaction across our Service and other online platforms.
  

• Business transfers: Personal Information may be shared with another company during mergers, acquisitions, financing, re-organizations, bankruptcies, asset sales, or transitions of services to another provider.
  

• Legal requirements: Personal Information may be shared when necessary to comply with legal obligations, including lawful requests from public authorities for national security or law enforcement purposes. We may also share Personal Information to protect Nexus VA’s rights, property, and safety of our users, and to defend against legal claims.
  

• Consent: Personal Information may be shared with third parties with your consent and direction, especially if we notify you beforehand about how the information will be shared and you provide explicit consent.
  

Additionally, we may share aggregate or de-identified information that cannot reasonably identify you for purposes such as reporting obligations, business or marketing strategies, or assisting third parties in understanding user interests, behaviors, and usage patterns related to our Service.

• Opting out of promotional messages: You can opt out of receiving promotional emails and texts from us at any time. Simply contact our marketing team or follow the opt-out instructions provided in the promotional communications. Please note, it may take up to 10 business days to process your request, during which you may still receive promotional messages from us. Opting out of promotional communications does not affect non-promotional communications related to our business relationship or legal terms changes.
  

• Restricting cookies/Do Not Track: Nexus VA currently does not change its practices based on web browser "do not track" signals. However, you can configure your browser settings to reject cookies or notify you when cookies are sent, allowing you to decide whether to accept them. Altering or rejecting cookies may impact the availability and functionality of our Service. We will evaluate and respond accordingly if a universally accepted standard for "do not track" signals emerges.
  

• Limiting information from third-party authentication providers: If you wish to restrict or cease receiving information from third-party authentication providers, adjust your privacy settings with those providers or choose not to use the ones we offer.
  

• These rights may be limited, for example, if fulfilling your request would reveal Personal Information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
  

To exercise any of these rights, you can get in touch with us through info@nexusvasolutions.com

Nexus VA employs standard administrative, physical, and technical safeguards that we consider suitable to ensure the confidentiality, integrity, and accessibility of your Personal Information. While we endeavor to protect Personal Information from unauthorized loss, misuse, or alteration by third parties, it's important to understand that transmitting information over the Internet and storing it electronically always carries inherent risks. Nexus VA cannot provide absolute security guarantees.

We implement a variety of security measures to ensure the confidentiality, integrity, and availability of your Personal Information. These measures include the use of a secure server and Secure Socket Layer (SSL) technology for transmitting sensitive/credit information. This information is encrypted and stored in our Payment gateway providers database, accessible only by authorized personnel who are required to maintain its confidentiality. After a transaction, your private information such as credit cards, social security numbers, and financial details, are not stored on our servers. While we strive to protect Personal Information from unauthorized access, it is important to recognize that transmitting information over the Internet and storing it electronically carries inherent risks. Nexus VA cannot guarantee absolute security.

If Personal Information is compromised due to a security breach that is likely to pose a significant risk to your rights and freedoms, we will promptly notify affected individuals as required by applicable law.

Yes. Cookies are small files that a website or service provider transfers to your computer's hard drive through your web browser (if permitted) to enable the website's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to enhance your shopping experience by remembering and processing items in your cart, saving your preferences for future visits, tracking advertisements, and compiling aggregate data about site traffic and interactions to improve our website for future use. Third-party service providers may assist us in understanding our website visitors better, but they are prohibited from using the collected information for any purpose other than helping us manage and enhance our business operations.

If you prefer, you can set your computer to notify you each time a cookie is sent or disable all cookies through your browser settings. Please note that disabling cookies may affect some features of our services, but you can still place orders by contacting our customer service team.

The Service is designed for individuals aged 18 and older, and we do not knowingly collect or solicit Personal Information from individuals under the age of 18. If you are a parent or legal guardian and believe that your child under the age of 18 has provided Personal Information to us without your consent, please contact us at info@nexusvasolutions.com.

We may include links to third-party websites, services, and applications that are not operated or managed by Nexus VA. This Privacy Policy does not govern the privacy practices of those third parties. The presence of a link to a website, service, or application does not imply endorsement, authorization, or any affiliation with that third party. We recommend that you review the privacy policies of any third-party service before disclosing any Personal Information to them.

By using our site, you consent to our web site privacy policy.

We may periodically revise and update this Privacy Policy to reflect changes in our practices or due to legal requirements. When we make changes, we will publish the updated Privacy Policy on our website and indicate the date of the most recent revision. We encourage you to review this policy regularly to stay informed about how we protect your information. In cases of significant updates, we may provide additional notification, such as posting a notice on our homepage or sending you an email if we have your email address. Your continued use of the Service after the revised Privacy Policy takes effect signifies that you have read, understood, and agreed to the updated terms, as permitted by applicable law.

Questions, comments, remarks, requests or complaints regarding this Privacy Policy are welcome and should be addressed to:

Nexus VA Solutions

info@nexusvasolutions.com

(916) 313-2311